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Mudra aims to be a primary service provider of outsourcing customer services, contact centre solutions and business process outsourcing services in India Some of Mudra's services include inbound/outbound processes, telemarketing services, and call centre processes, to name a few.

We have possessed in depth knowledge in the business by executing various BPO and Call centre services for our global clients. With the help of technology and trained people we execute processes with absolute satisfaction of our clients. We provide unmatched Call Centre and BPO services to our clients, maintaining high level of confidentiality. Every outsourced activity of the client is handled by trained professionals, monitored by supervisors, audited by Quality Team and finally delivered to the client.

BPO Services

  • Accounts & Finance
  • HR Services
  • Data Processing & Management
  • Chat & Email Support
  • Network/cable fault analysis

KPO Services

  • Learning solutions
  • Business & Market research
  • Content Development
  • Management Training
  • Management Consulting
  • Data Research and Analysis
  • Infrastructure management

Inbound Call Center Services

Customer service is the backbone to the success of every business. Infinit Contact knows what makes a great inbound call center service.The key to successful inbound service is having customer service representatives who really understand your product or service. Infinit Contact recruits, hires, trains, and manages these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business.

All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization, and audio or video-based exposure to the job and the environment they are working. Whether it is telesales, customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company. We enable you to augment your customer care expertise, so you can focus on critical activities and enjoy significant cost savings. Some of our inbound call center services available 24/7 include:

  • Customer Care
  • Channels
  • Technical Support
  • Orders Processing

Outbound Call Center Services

  • Appointment Setting
  • Telemarketing Services
  • Market Research and Survey
  • Follow-up
  • Lead Generation
  • Voice Broadcast
  • Telephonic Auditing